Social Accident Insurance for Construction
- Client: German Social Accident Insurance Institution for the Construction Industry (BG BAU)
- Location: Head office in Berlin, nationwide locations
- Industry: Statutory accident insurance provider
- Application area: Counselling sessions with insured persons of BG BAU who do not speak German
- SAVD services used: Over‑the‑phone interpreting and video remote interpreting
- Cooperation since: December 2024
Challenge
In the construction and cleaning industries, more and more people are working with language barriers. As a result, the number of BG BAU‑insured individuals with limited German skills is also increasing. For employees, this creates new demands in counselling and support.
To guide recovery processes effectively, build trust and ensure transparency, clear communication is essential. Without reliable understanding, important details remain unclear or get lost. In many cases, the use of interpreters is therefore necessary.
Solution
SAVD supports this process with professional over‑the‑phone interpreting and video remote interpreting. This enables insured individuals with language barriers to receive counselling flexibly and regardless of their location.
The mobile interpreting solution ensures clear communication and contributes to effective and trustworthy support.
Trust built through experience
“An interpreting service that can be used independently of location and without prior appointment helps our colleagues in rehabilitation management overcome language barriers quickly during conversations, and enables comprehensive support for our insured persons — even in their native language.”
