Until recent months, the administrative district of Schwarzwald-Baar had to take in up to 6,000 refugees from numerous countries as a result of the refugee crisis. Every day, more refugees arrived in our central emergency room at the Schwarzwald-Baar clinic. Communication with them was virtually impossible because the clinic’s pool of interpreters did not provide enough people with the relevant language skills. A detailed account of patients’ medical histories, key to a correct diagnosis and vital for all medical care, was more or less beyond reach. Video interpreting services allowed us to bridge this gap and both doctors and patients are very impressed with this kind of communication. Today, all our clinic departments use the tool for doctors’ rounds and for informed patient’s consent. It has become irreplaceable in our daily work.